Frequently Asked Questions
Everything you need to know about your Dualit experience.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.
What is your return policy for home appliances?
We offer a 30-day return window for unused products in their original packaging. Please contact our support team to initiate a return authorization.
Do your products come with a manufacturer warranty?
Yes, all Dualit products include a standard 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal home use.
How can I track the status of my delivery?
Once your order ships, you will receive an automated email containing a tracking number and a link to the carrier's real-time tracking portal.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Are your kitchen appliances energy efficient?
Sustainability is a core value at Dualit. Our appliances are engineered for maximum efficiency, featuring rapid-heat technology to minimize energy consumption.